Improve Your Business with Call Center Technology
In today’s professional world, customers want immediate response and timely results.
Oftentimes, it is difficult to keep up with the demand being placed. Small companies can become especially frustrated because they do not employ enough workers to perform the company’s tasks and interact with the customers at the same time.
Fortunately, there is a solution. Companies can develop or outsource a call center,
or a centralized place where all of the calls to a company are handled.
Grand Level Contact Center & CTI offering leverages rich Contact Center, CTI and CRM experience. Grand Level offers consulting and implementation services in the Contact Center space and enables its clients to achieve increased operational efficiency, higher cost savings, better quality of service and improved customer satisfaction.
TYPICAL INTEGRATION SERVICES INCLUDE
Analysis
Project management
Systems and architecture design
Deployment planning
Integration across multiple platforms (PBX, Network)
Integration with back-end databases and CRM
ASR (Automatic Speech Recognition) and Voice applications
IVR integration (Interactive Voice Response)
Complete CTI integration
Knowledge transfer
